Your people know more than your systems do.
Prompt & Proper Consulting helps small businesses, nonprofits and manufacturers in Lenawee County build practical AI adoption and digital upskilling in-house — so hard-won knowledge stays put, internal communication gets clearer and you stop paying outside vendors for work your own team could do.
Naming the Problem
Does These Sound Familiar?
A veteran operator hears a bearing start to go days before a sensor flags it. She backs off the feed rate because the chip color looked wrong.
An office manager knows which of the 30 recurring reports has a real deadline and which one the funder has never once opened. She knows which vendor always invoices wrong the first time.
A store owner knows the third week of August is when the traffic turns, which supplier goes sideways in January, and which regular needs a phone call before the order, not after.
None of that is written down anywhere. It is not in the ticketing system or the POS or the shared drive. It lives in the heads of the people who have been doing the work for 20 years — and when they retire or move on, it leaves with them.
Meanwhile, the reports still have to get produced, the handoffs still have to happen, and the new hire still has to learn somehow. So you hire a contractor, pay for a fix, and pay again next year when the same gap reopens.
There is a better order of operations: capture what your people already know, then teach your team to use digital tools well enough to keep it running themselves.
Services
Hands-on sessions that teach your team to write prompts that actually work. No jargon, no coding, no assumption that anyone arrives already comfortable with this. People leave with a tool they used in the room.
Structured interviews with your most experienced people, turned into written procedures, prompt templates and reference tools the rest of the team can use. This is qualitative research applied to a business problem — and it is what I was trained to do.